Support

Need help with Apex? Contact Train With Apex LLC with a short description of what happened and which device you use.

Email support

support@trainwithapex.net

Sign-in or password reset

On the Apex sign-in screen, enter your account email and choose Forgot password?. Open the newest reset message and follow its link. Reset and verification links expire and can only be used once. If a link fails, request a new one rather than reusing it.

Barcode scanner and camera

Camera access is optional. If it was denied, open Apex's scanner and choose Open Settings, then allow Camera. You can always use manual food search instead. If lookup fails, check your connection, close and reopen the scanner, or search manually.

Offline or unsaved changes

Reconnect and retry the action. Keep the app open until a save confirms. If a button remains busy after reconnection, return to the previous screen and try once more.

Delete your account

Use Profile → Settings → Delete Account. If you cannot sign in, see the account-deletion instructions and email from your account address.

Pex AI questions

Pex uses AI and can make mistakes. It provides general fitness and wellness support, not medical diagnosis, treatment, or emergency guidance. Read the AI Disclosure or report a concerning response by email.

What to include

Include the feature you were using, approximate time, app version if visible, and a screenshot when useful. Do not send passwords, verification codes, authentication links, or full payment-card details. We respond in English; response time varies with request volume.